ONLINE DIAGNOSING OF COMPUTER HARDWARE AND SOFTWAR

专利名称：ONLINE DIAGNOSING OF COMPUTER

HARDWARE AND SOFTWARE

发明人：WING, ROBERT,LAWTON, HARVEY申请号：EP019734申请日：20011115公开号：EP1337905A4公开日：20061108

摘要：A method and apparatus for online diagnosis and repair of computer hardwareand software are provided. A client application and executable program scripts aredownloaded to a computer (108) to be diagnosed. The client application executes thescripts and returns information obtained as a result of executing those scripts to a server(104). The server (104) then applies a rule based analysis to the returned information andprovides a disposition to the computer (108) to be diagnosed. The disposition mayinclude information regarding a potential remedy for the detected problems, or mayinclude provisions to automatically effect a repair. In one embodiment, the clientcomputer (108) is directed to the exact universal resource location at which informationor a file needed to effect a repair can be found.

申请人：DMO, INC.

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