HSMBZB-01-2015《目标指标》数据汇总及跟踪表

考核部门1、客退率客户批量返品总数NC(器件)当月发货总数客退率目标值客户批量返品总数JA(器件)当月发货总数客退率目标值客户批量返品总数TH(器件)当月发货总数客退率目标值客户批量返品总数器件总体当月发货总数客退率目标值客户批量返品总数JA(耳机)当月发货总数客退率目标值客户批量返品总数WA(耳机)当月发货总数客退率目标值客户批量返品总数耳机总体当月发货总数客退率目标值#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%#DIV/0!≤3%048428460.0%≤0.5%06646450.0%≤0.5%1885625138080.8%≤0.5%1885680212990.2%≤0.5%124007173271.7%≤3%39600027516300.0%≤0.5%08758320.0%≤0.5%014787050.0%≤0.5%051061670.0%≤0.5%160008758321.8%≤3%39998040655570.0%≤0.5%07099560.0%≤0.5%019694310.0%≤0.5%067449440.0%≤0.5%32003671360.9%≤3%4203600042783440.1%≤0.5%04711760.0%≤0.5%023752850.0%≤0.5%600071248050.1%≤0.5%04250420.0%≤3%175057036746340.0%≤0.5%03283040.0%≤0.5%260021492270.1%≤0.5%260061521650.0%≤0.5%37008660700.4%≤3%360242360036763910.6%≤0.5%03661200.0%≤0.5%2000029113460.7%≤0.5%4360069538570.6%≤0.5%08255380.0%≤3%360001420043086370.3%≤0.5%013246400.0%≤0.5%023120140.0%≤0.5%1420079452910.2%≤0.5%8480013246406.4%≤3%2116641882047370730.4%≤0.5%010113070.0%≤0.5%400040426970.1%≤0.5%2282097910770.2%≤0.5%9200314702106.3%≤3%1870255408952755851.0%≤0.5%05421340.0%≤0.5%039158030.0%≤0.5%5408997335220.6%≤0.5%4320119368342.2%≤3%718005370052157411.0%≤0.5%070737320.0%≤0.5%4222434448061.2%≤0.5%95924157342790.6%≤0.5%8400015754265.3%≤3%182784035343560.0%≤0.5%024673250.0%≤0.5%200028755450.1%≤0.5%200088772260.0%≤0.5%6000024673252.4%≤3%1143201000050520080.2%≤0.5%086199740.0%≤0.5%500029665400.2%≤0.5%15000166385220.1%≤0.5%021639050.0%≤3%194480指标项目1月2月3月4月5月6月月度达成状况7月8月9月10月11月12月品质管理中心2016年目标指标达成汇总表（公司监控）

考核部门指标项目1月2月3月4月5月6月月度达成状况7月8月9月10月11月12月2、客户投诉件数NC（器件）JA（器件）品质管理中心TH（器件）当月客户投诉件数器件总体（器件）目标值JA（耳机）WA（耳机）耳机总体（器件）目标值0≤3单0≤3单0≤3单0≤3单4≤3单0≤3单0≤3单0≤3单0≤3单0≤3单0≤3单0≤3单0≤3单00≤3单00≤3单00≤3单00≤3单00≤3单03、生产效率（人均生产个数）当月入库产品总数NC当月在籍总人数生产效率目标值当月器件入库产品总数当月耳机入库产品总数JA当月入库产品总数当月在籍总人数生产效率目标值当月入库产品总数TH当月在籍总人数生产效率目标值当月入库产品总数WA当月在籍总人数生产效率目标值#DIV/0!≥39503957312494102445141411343925≥350022403563825865≥495035123738264252≥3400#DIV/0!≥39502201979229901243188011472120≥350012852123443736≥495022896318122820≥3400#DIV/0!≥39504035021554053458907413683355≥350020125454204792≥4950305094410742841≥3400#DIV/0!≥39505264872384245564911714044024≥350027387454116664≥4950230797710612175≥3400#DIV/0!≥39503817643403491422113414442923≥350027127003996799≥4950281221712892182≥3400#DIV/0!≥39503211598746061395765917512260≥350026370424405993≥4950352819018091950≥3400#DIV/0!≥395070690861189806825889218794395≥350032417934946562≥4950262483518981383≥3400#DIV/0!≥395073910711178455856952616535184≥350034369614807160≥4950224814312891744≥3400#DIV/0!≥395071451511223434836858516545060≥350032892734377527≥4950329020913832379≥3400#DIV/0!≥395070737321204164827789617404757≥350036430144328433≥4950187754315881182≥3400#DIV/0!≥395067693061486557825586317404745≥350035655204757506≥4950220620920301087≥3400#DIV/0!≥3950861997420794321069940617166235≥350039364215936638≥4950296833420391456≥3400制造工厂2016年目标指标达成汇总表（公司监控）

考核部门指标项目1月15049183396531.8%≤2.5%421930.3%≤2.5%16592637188964.5%≤2.5%3586101.3%≤2.5%34530751.2%≤2%15003754.0%≤2%2月11397052279822.2%≤2.5%343410.4%≤2.5%20854446.2%≤2.5%3月13157175442471.7%≤2.5%2010771.6%≤2.5%31532126.7%≤2.5%4月1555751.7%≤2.5%1693851.3%≤2.5%2386945.6%≤2.5%5636542.1%≤2.5%5月1531171.8%≤2.5%314497.693.9%≤2.5%232344.795.5%≤2.5%699959.483.4%≤2.5%6340599.4%≤2%8974062.7%≤2%15314653.9%≤2%6月131854.51.6%≤2.5%309702.824.4%≤2.5%219520.634.8%≤2.5%661077.953.3%≤2.5%619850.387.1%≤2%11906453.0%≤2%1810495.3848346363.63.7%≤2%月度达成状况7月8月149905.462864882.4%≤2.5%272689.9669209193.9%≤2.5%274058.954.7%≤2.5%696654.313.7%≤2.5%727927.46117927376.2%≤2%1438585450350293.2%≤2%568277663.8%≤2%195287.52.2%≤2.5%421925143184612.9%≤2.5%9月177689.72.1%≤2.5%324627.91130869482.5%≤2.5%10月2726692.5%≤2.5%3184342.4%≤2.5%11月12月4、加工不良报废率当月加工不良报废金额NC(器件)当月生产产值金额加工不良报废率目标值当月加工不良报废金额JA(器件)当月生产产值金额加工不良报废率目标值当月加工不良报废金额TH(器件)当月生产产值金额加工不良报废率目标值当月加工不良报废金额器件总体当月生产产值金额加工不良报废率目标值当月加工不良报废金额JA(耳机)当月生产产值金额加工不良报废率目标值当月加工不良报废金额WA(耳机)当月生产产值金额加工不良报废率目标值当月加工不良报废金额耳机总体当月生产产值金额加工不良报废率目标值225193.4375685.92.3%≤2.5%2.3%≤2.5%91999428527308.8468394367.2568914394.288371988.8108258059785003.1216368451261319.38350862.31.8%≤2.5%4.6%≤2.5%4660986.7%≤2.5%14700802819114612315764128936158113867.2297070789.1861318694814683212.57682067128733.1211067.4271907.32272152.43357892.01449128.714.9%≤2.5%5.2%≤2.5%6.1%≤2.5%8.0%≤2.5%42974134208007.6714574147.5645867874.165536131.225277257.25854894.55639796.656982104制造工厂277044.1543715.41.8%≤2.5%20121411.7%≤2%8259533.9%≤2%2.4%≤2.5%58728493.4%≤2%16714325.0%≤2%889119.82774470.04948995.01935641.4911926462986764730108012.3310326223.2%≤2.5%2391872.3%≤2%782790259962323.0%≤2%3.1%≤2.5%3.8%≤2.5%3.1%≤2.5%4718404.5%≤2%1273107.7355279463.6%≤2%2.9%≤2.5%278744.52.4%≤2%927642209430284.4%≤2%2675935115504571230132232639097020849183.7520039304.0119075281.228768986.52673619442193.8834341.5201077.6169385.63.5%≤2%12184884.5%≤2%13878744.4%≤2%552813.11393138.93.8%≤2%5287881.7%≤2%2.1%≤2%8312271.9%≤2%47943226746492.6778673195.88510400358.8117422651025099614683212.5188486883765122421324425334522882686907932745500.2639673167.7131913363447473781542569860294.518725103.8%≤2%3.7%≤2%4.8%≤2%2166512.461744947.71206386.545928304.8326852933.8%≤2%3.7%≤2%10219771081601.1112243663624722846596575.5635960662.8%≤2%2.3%≤2%1.9%≤2%4110430023336567393251373166340139491992.932016年目标指标达成汇总表（公司监控）

考核部门5、准时交货率当月实际出货总数器件当月客户需求总数准时交货率目标值当月实际出货总数耳机当月客户需求总数准时交货率目标值当月实际出货总数总体当月客户需求总数准时交货率目标值6347222659669596.2%≥95%44309814359797101.6%≥95%3738197387468196.5%≥95%27874352780550100.2%≥95%64279956377449100.8%≥95%2234407226058398.8%≥95%8638032100.3%≥95%73473699.7%≥99%1237124999.0%≥99%412412100.0%≥99%1213121899.6%74726045434951137.5%≥95%3268041402998781.1%≥95%9464938113.5%≥95%1256125899.8%≥99%1272128599.0%≥99%500500100.0%≥99%1510151799.5%6383285776981782.2%≥95%34949933366652103.8%≥95%98782781113646988.7%≥95%1311131699.6%≥99%1328133699.4%≥99%539539100.0%≥99%18071807100.0%64470335930263108.7%≥95%46783064678306100.0%≥95%1112533910608569104.9%≥95%1614161699.9%≥99%1449145399.7%≥99%577577100.0%≥99%17951790100.3%70032326767805103.5%≥95%3747410394315895.0%≥95%1075064210710963100.4%≥95%14431443100.0%≥99%1870187699.7%≥99%529529100.0%≥99%18551850100.3%82582348092756102.0%≥95%57365655112300112.2%≥95%1399479913205056106.0%≥95%17551755100.0%≥99%1583159299.4%≥99%517517100.0%≥99%18301824100.3%8684005901525696.3%≥95%5004234582866685.9%≥95%136882391484392292.2%≥95%15231523100.0%≥99%1696170399.6%≥99%510510100.0%≥99%17641756100.5%91258121077096584.7%≥95%4730599518530191.2%≥95%138564111595626686.8%≥95%15671567100.0%≥99%1874188499.5%≥99%556556100.0%≥99%20232015100.4%63294816082302104.1%≥95%6375715669830095.2%≥95%7030222716146498.2%≥95%6644420670930799.0%≥95%指标项目1月2月3月4月5月6月月度达成状况7月8月9月10月11月12月生产调度中心10778203652563210956492665523198.4%≥95%86386699.7%≥99%86887499.3%≥99%617617100.0%≥99%998100499.4%98.1%≥95%50851099.6%≥99%96197099.1%≥99%515515100.0%≥99%57057699.0%8662402107406451270519613674642127806021387077199.4%≥95%1710171299.9%≥99%1990199699.7%≥99%849849100.0%≥99%25012490100.4%98.6%≥95%23052305100.0%≥99%2730273699.8%≥99%625625100.0%≥99%35903578100.3%6、原材料到料准时率当月材料准时到料次数NC当月材料应到料总次数到料准时率目标值当月材料准时到料次数JA当月材料应到料总次数到料准时率目标值当月材料准时到料次数TH当月材料应到料总次数到料准时率目标值当月材料准时到料次数WA当月材料应到料总次数到料准时率采购中心购中心考核部门2016年目标指标达成汇总表（公司监控）

指标项目目标值当月材料准时到料次数总体当月材料应到料总次数到料准时率目标值1月≥99%3346336199.6%≥99%2月≥99%2554257199.3%≥99%3月≥99%3596361599.5%≥99%4月≥99%4538456099.5%≥99%5月≥99%4985499899.7%≥99%6月≥99%54355436100.0%≥99%月度达成状况7月8月≥99%56975698100.0%≥99%≥99%5685568899.9%≥99%9月≥99%54935492100.0%≥99%10月≥99%60206022100.0%≥99%11月≥99%70507047100.0%≥99%12月≥99%92509244100.1%≥99%7、顾客满意度发出调查顾客数15913211588.1≥92分00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000销售管理部调查项目数各调查项目的平均得分总和反馈的顾客数客户满意度目标值8、安全事故指标工艺管理与自动化中心NCJATHWA总体当月安全事故发生次数目标值当月安全事故发生次数目标值当月安全事故发生次数目标值当月安全事故发生次数目标值当月安全事故发生次数目标值平均180409514128020.4%≤0.5%0244551450.0%≤0.5%94680329552070.3%≤0.5%2750891088231540.3%≤0.5%399304150152852.7%≤3%12929550#DIV/0!≤3%00#DIV/0!≤3%平均0≤18单4≤36单#DIV/0!≥3950665567451117370177730446186304172≥35003473958253076546≥495032716605170981913≥3400平均22330091077856302.1%≤2.5%30210551331645382.3%≤2.5%3287523571951775.7%≤2.5%85415882981453452.9%≤2.5%43645591092703344.0%≤2%130864393958786613.3%≤2%174509985051489943.5%≤2%平均832473228387440499.3%≥95%531331065495290796.7%≥95%13638042813882731198.2%≥95%165891660799.9%≥99%188581895499.5%≥99%67466746100.0%≥99%2145621425100.1%平均≥99%636496373299.9%≥99%15913211588.1≥92分0000000000