My opinion and work plan Service Engineer Role Service engineer is an important role to connect customer with company. If the service engineer is excellent, the customer will be more content with the company. Otherwise, the customer will be feeling awful. Ability In my opinion, if you are an excellent service engineer you must have the ability as following. Professional Skill Good Attitude Excellent Service engineer React Fast Connection The customers will be more trust in a company if the service engineer does the excellent job to them. The service engineers solve problems not only as fast as possible to customers, but also need to make the process smoothly. A good service will be attracting customer to purchase the product from company in future. An excellent service engineer is a good connection between the customer and maker. Plan In the past few days, I was looking for the information about AXENT from internet. In my view, the culture of AXENT can be brief in two words. Be simple, be smart. If I am a service engineer from AXENT, I improve my service level from three parts. In the first, I will be improving my technical skills. And second my attitude for the service will be strengthened. In the third, I will be joining the team of company as soon as possible. Technical skill learning Familiar with products： I classify the products of AXENT by technology, design, and function。 Intelligent products Technology Ordinarily products Design AXENT.ONE Primus Helvetia Dune Italica Gallia Allen Function Toilet and urinals Washbasin & vanities Bathtub & bidet Furniture Parts Principle analysis: According the information of products, I will start to analysis the principle of equipment. And also the job for the products disassembly and assembly will be engage. The traditional products for the bathroom can be maintenance easily. The only thing is to remind customers to take care of surface protect. AXENT increase researches for smart bathroom in recent years, many intelligent products were created. The maintenance jobs become more complicate. Servicer engineer have to get more knowledge. I will show you how I am to learn the knowledge and improve my technical skill. For the example, AXENT.ONE is a intelligent toilet from AXENT group, I will learn the technical as following. Sensor Cover control Actuator Water inlet valve and outlet valve Flash SYS Venturi+A.S.T. flash Valves controller Wash SYS Spray arm Gear Temperature and water rate controller Heating SYS Heater Fan Heater for seat Temperature controller Control SYS Light Extend SYS WIFI & Bluetooth Speaker Attitude Attitude is important for the service. AXENT group has a long history in the industry. A professional team for customers’ service has been in running long time. If I join the team in the future I will improve my sense of service. I will learn from colleague about the ways of that they do the service for customers. Internet also will be a good tool for me to improve. I will learn from internet how the other company to satisfied customer. As the first service engineer for oversea of AXENT. I need show to customers my professional service. And also the way of my service in the different culture should be in considerate. In my opinion, the good attitude of service should including all the parts around the customers in the diagram. Permanently Service Professional Service Standard Service Customer Comprehensive Service Diversity Service Individual Service Team work Good team work is the key for success. If I get the offer this time I will be the first service engineer of AXENT group for customers oversea. It seems I need more effect to open new world. But I have a team full of experience to support me. AXENT group has a professional team for the domestic service. The only thing I need to do is join the team. I will learn the knowledge and experience from the other inside the team. I believe I can carry out the job smoothly because I have a great team support me.
