Good morning. It's a pleasure for me present myself. My name is , and I am a candidate for the position of Customer Service Manager.I am highly skilled Customer Service Manager with substantial experience in the implementation and management of large-scale customer service operations and fulfillment strategies. During the last several years, I have been providing customer service management for SBC and DirecTV Broadband.
The extent of my knowledge is significant and covers a broad range of administrative and technical skills in several key areas including database applications, automated phone systems, and fulfillment tracking. Capitalized on my experience at a progressive company that is positioned for strong growth.Some of my key strengths include:
Established skill in detecting critical customer service deficiencies and developing preventive strategies and solutions for high-end customer and vendor support. In-depth knowledge of the specialized tools, devices, and procedures used to successfully manage a large number of customers from a customer service center. Exceptional capacity to enter new environments and begin to produce clear-cut results right from the start with well developed technical and communication skill. Capable of successfully implementing large-scale customer service and support solutions that entail the innovative design and development of broad-based operations. Thank you for your consideration.
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